Privacy Policy

1. Who we are

North Prime Prep Ltd. ("North Prime Prep", "we", "us") is an Amazon FBA prep and third-party logistics company at 380 Alliance Avenue, Toronto, Ontario. This policy explains how we handle the personal information of our clients, their staff and the people who contact us through this website.

We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and its ten fair information principles.

2. What we collect

• Account details: the name, email address and phone number of each contact on a client account, the login email, and the company or Amazon store name.
• Registration and billing details: account type (individual or registered business), full legal name or registered business name, the name of the person authorized to bind a business, and the billing address.
• Agreement records: which version of our Terms of Service and pricing document you accepted, when you accepted it, the IP address and browser that submitted the acceptance, and a copy of the details you confirmed at that moment.
• Shipment and inventory data: product names, ASINs, FNSKUs, dimensions, weights, labels and images you upload, order and shipment details, tracking numbers and box counts.
• Invoicing data: services performed, rates, invoice amounts and payment status. We do not store card numbers or bank account numbers on our systems.
• Website enquiries: what you send us through the quote or contact form.

3. Why we collect it

• To open and run your client account and let you sign in to the client portal.
• To receive, prep, store and ship your inventory, and to talk to you about your orders.
• To invoice you and keep the accounting records the law requires.
• To keep a reliable record that you accepted our Terms of Service and pricing, in case of a dispute.
• To answer quote requests and questions sent through this website.

We do not sell personal information, and we do not use client data for advertising.

4. Consent

We collect personal information with your knowledge and consent, which you give when you request a quote, open an account, or accept our Terms of Service. You may withdraw consent at any time by writing to us, subject to legal or contractual limits. Withdrawing consent may mean we can no longer provide services to you.

5. Who we share it with

We share personal information only with the service providers we need to run the business, and only what they need:

• Amazon Web Services, which hosts our website, client portal, database and documents.
• Carriers and Amazon, which receive the shipment details needed to deliver your inventory.
• Google Workspace, which hosts our business email.
• Our accountants and professional advisers, and government authorities when the law requires it.

6. Where it is stored and how it is protected

Our client portal data, agreement records and documents are stored with Amazon Web Services in the Canada (Central) region (ca-central-1), in Montreal. Email passes through Google Workspace, whose servers may be outside Canada.

Access to the portal requires a password-protected account. Only North Prime Prep administrators can see data across client accounts, and each client sees only their own records. Data is encrypted in transit.

7. How long we keep it

• Account, order and shipment records: for as long as your account is active, then up to seven years after our last transaction with you.
• Invoices and accounting records: seven years, as required by Canadian tax law.
• Agreement acceptance records: for the life of the agreement and seven years after it ends.
• Website enquiries that do not become clients: up to two years.

When we no longer need information, we delete it or make it anonymous.

8. Your right to access and correct your information

You can ask to see the personal information we hold about you, and to correct anything that is wrong. Most account and billing details can be updated directly in the client portal under Profile. For anything else, email admin@northprimeprep.com. We answer within 30 days and may need to confirm your identity first.

Corrections to an accepted agreement record are added as a note; we do not change the original record, because it is evidence of what was agreed at the time.

9. Questions and complaints

Our privacy contact is reachable at admin@northprimeprep.com, or by mail at North Prime Prep Ltd., 380 Alliance Avenue, Toronto, ON M6N 2H8. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

10. Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed. If a change affects how we use information you have already given us, we will tell active clients before it takes effect.